wildbet Privacy Policy

1. Information We Collect

wildbet collects personal information from you in the following ways and categories:

1.1 Information You Provide Directly. When you register for a wildbet Account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion, you may provide us with:

• Full legal name, date of birth, and nationality
• Residential address (including barangay, city, and province in the Philippines)
• Email address and mobile number
• Government-issued identification documents (e.g., Philippine passport, SSS ID, UMID, driver's license, PhilSys National ID)
• Payment method details (e.g., GCash mobile number, PayMaya account, BPI or BDO account number, Metrobank details)
• Selfie or live photo for identity verification purposes
• Any other information you voluntarily submit to wildbet support or through platform forms

1.2 Information Collected Automatically. When you access and use the wildbet platform, we automatically collect certain technical and behavioral data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session duration, pages visited, and features used
• Betting history, game activity, deposit and withdrawal records
• Login timestamps and authentication logs
• Cookies and similar tracking technologies (see Section 5)

1.3 Information from Third Parties. wildbet may receive information about you from third-party service providers, including payment processors, identity verification agencies, fraud prevention services, and analytics providers, where such sharing is permitted by applicable law.

2. How We Use Your Information

wildbet uses the personal information we collect for the following purposes:

• Account Registration and Management: To create, verify, and maintain your wildbet Account, including processing your KYC documentation and authenticating your identity.
• Transaction Processing: To process deposits, withdrawals, and bonus credits to and from your wildbet Account via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Platform Operation: To deliver the games, sportsbook, live casino, and other services available on the wildbet platform, and to personalize your experience based on your activity and preferences.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, PAGCOR regulatory requirements, and the Data Privacy Act of 2012.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct on the wildbet platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through wildbet's live chat and support channels.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session reminders, and self-exclusion requests.
• Marketing and Promotions: To send you information about wildbet promotions, bonuses, and new features — but only where you have provided your consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the performance, security, and user experience of the wildbet platform.

3. Legal Basis for Processing

wildbet processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173) and applicable regulations:

• Contractual Necessity: Processing is necessary to perform our obligations under the wildbet Terms & Conditions, including operating your Account and processing transactions.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, tax reporting obligations, and PAGCOR licensing requirements.
• Legitimate Interests: Processing is necessary for wildbet's legitimate interests in fraud prevention, platform security, and responsible gaming enforcement, provided such interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential cookies, we rely on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

4. Sharing Your Information

wildbet does not sell your personal information to third parties. We may share your information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers require certain personal and financial information to process your transactions securely.
• Identity Verification Providers: Third-party KYC and AML service providers who assist wildbet in verifying your identity and screening against regulatory watchlists.
• Game Providers: Third-party game studios and platform providers whose games are integrated into the wildbet platform may receive anonymized or pseudonymized gameplay data.
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government agencies where disclosure is required by law or regulatory directive.
• Legal and Professional Advisors: Lawyers, auditors, and other professional advisors engaged by wildbet in connection with legal proceedings, compliance reviews, or corporate transactions, subject to professional confidentiality obligations.
• Analytics and Security Providers: Service providers who assist wildbet in analyzing platform usage, detecting fraud, and maintaining cybersecurity, subject to contractual data processing agreements.

All third parties with whom wildbet shares personal data are required to handle such data in accordance with applicable Philippine data protection laws and wildbet's data processing standards.

5. Cookies and Tracking Technologies

5.1 What Are Cookies. Cookies are small text files placed on your device when you visit the wildbet platform. They help us recognize your browser, remember your preferences, and understand how you interact with our platform.

5.2 Types of Cookies We Use.

• Essential Cookies: Required for the wildbet platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymized data about how players use the wildbet platform — such as which pages are visited most frequently — to help us improve performance and user experience.
• Functional Cookies: Remember your preferences, such as language settings and display options, to provide a more personalized experience on wildbet.
• Analytics Cookies: Used by analytics tools to help wildbet understand aggregate usage patterns and measure the effectiveness of platform features and promotions.

5.3 Managing Cookies. You can control and manage cookies through your browser settings. Please note that disabling essential cookies may impair your ability to use certain features of the wildbet platform, including logging in and processing transactions.

6. Data Retention

wildbet retains your personal information for as long as your Account remains active and for such additional periods as are required by applicable Philippine law and regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following Account closure, in compliance with AML and tax record-keeping requirements.
• KYC documentation is retained for the period required by PAGCOR regulations and the Anti-Money Laundering Act.
• Marketing consent records are retained for the duration of your consent and for a reasonable period thereafter to demonstrate compliance.
• Support interaction records are retained for three (3) years following the resolution of the relevant inquiry or dispute.

Upon expiry of the applicable retention period, wildbet will securely delete or anonymize your personal information in accordance with its data disposal procedures.

7. Data Security

wildbet implements industry-standard technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the wildbet platform
• Encrypted storage of sensitive personal and financial data at rest
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits, penetration testing, and vulnerability assessments
• Multi-factor authentication options for player Accounts
• Continuous monitoring for suspicious activity and unauthorized access attempts

While wildbet takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that poses a significant risk to your rights and freedoms, wildbet will notify the National Privacy Commission (NPC) and affected players in accordance with the Data Privacy Act of 2012.

8. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal information held by wildbet:

• Right to Be Informed: You have the right to be informed of how your personal data is collected, used, and processed by wildbet, as set out in this Privacy Policy.
• Right of Access: You may request a copy of the personal information wildbet holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate, incomplete, or outdated personal information in your wildbet Account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to wildbet's legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual circumstances warrant it.
• Right to Data Portability: You may request that wildbet provide your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: If you believe wildbet has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact wildbet support via live chat. wildbet will respond to all verified data subject requests within thirty (30) days, in accordance with NPC guidelines.

9. Children's Privacy

The wildbet platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine gaming regulations. wildbet does not knowingly collect personal information from persons under 21 years of age. If wildbet becomes aware that personal data has been collected from a minor, the relevant Account will be immediately suspended and all associated data will be deleted in accordance with wildbet's data disposal procedures. If you believe a minor has registered on the wildbet platform, please notify wildbet support immediately.

10. Changes to This Privacy Policy

wildbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When material changes are made, wildbet will notify registered players via the email address on file and will update the "Last Updated" date at the top of this page. Your continued use of the wildbet platform following notification of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how wildbet protects your personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or wildbet's handling of your personal data, please contact our Data Protection Officer through wildbet's live chat support. You may also reach us at:

Email (plain text — not a link): [email protected]

wildbet is committed to resolving all privacy-related inquiries promptly and in good faith. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.